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Bachelor of Science in Health Services Administration

College of Health Sciences
Health Services Administration
Study System
Total Credit Hours
134 Cr.Hrs
Sharjah Main Campus
Study Mode
Full Time

Bachelor of Sciences in Health Services Administration

Program Learning Outcomes (PLO)

1.  Apply knowledge gained from program allied and core courses to perform the skills required for an entry level position or graduate study

2.  Use critical thinking skills and appropriate strategies to gain insights, make informed decisions, and arrive at new solutions to complex care processes in diverse health care settings and situations.

3.  Lead and manage innovative multidisciplinary efforts for improving the effectiveness of the health care delivery system.

4.  Develop and maintain proper competencies in use of various technologies and to access and manage information systems in a variety of health care settings.

5.  Develop scientifically sound knowledge of the specialty and fluency in communicating with higher administrative circles and scientific meetings or health forums.

6.  Adopts the emerging roles and responsibilities of managers and supervisors in a wide variety of health care settings and situations.

7.  Demonstrate an understanding of their integral role in the health care system and the organization and interaction of its various components.

8.  Maintain the desire to be able to continue to learn independently after graduation and a positive attitude to their professional responsibilities.

9.  Possess high standards of integrity and self-discipline, with the capacity for creativity, originality, and observing ethics principles in their work.



National Qualification Framework (NQF)

The following matrix shows the alignment of the Program Learning Outcomes with the Emirates National Qualifications

Framework strands.

specialized factual and theoretical knowledge and an understanding of the boundaries in a field of work or discipline, encompassing a broad and coherent body of knowledge and concepts, with substantive depth in the underlying principles and theoretical concepts



an understanding of allied knowledge and theories in related fields of work or disciplines and in the

case of professional disciplines including related regulations, standards, codes, conventions

understanding of critical approach to the creation and compilation of a systematic and coherent body of knowledge and concepts gained from a range of sources2
a comprehensive understanding of critical analysis, research systems and methods and evaluative problem-solving techniques2
familiarity with sources of current and new research and knowledge with integration of concepts from outside fields2
Technical, creative and analytical skills appropriate to solving specialized problems using evidentiary and procedural based processes in predictable and new contexts that include devising and sustaining arguments associated with a field of work or discipline.


3, 4

Evaluating, selecting and applying appropriate methods, procedures or techniques in processes of investigation towards identified solutions.3, 4

evaluating and implementing appropriate research tools and strategies associated with the field of

work or discipline

Highly developed advanced communication and information technology skills to present, explain and/ or critique complex and unpredictable matters.4
Autonomy and responsibility
can take responsibility for developing innovative and advanced approaches to evaluating and managing complex and unpredictable work procedures and processes, resources or learning6
can manage technical, supervisory or design processes in unpredictable, unfamiliar and varying contexts6
can work creatively and/or effectively as an individual, in team leadership, managing contexts, across technical or professional activities6
can express an internalized, personal view, and accept responsibility to society at large and to socio- cultural norms and relationships6
Role in context
can function with full autonomy in technical and supervisory contexts and adopt para-professional roles with little guidance7, 3
can take responsibility for the setting and achievement of group or individual outcomes and for the management and supervision of the work of others or self in the case of a specialization in field of work or discipline


7, 3

can participate in peer relationships with qualified practitioners and lead multiple, complex groups3
can take responsibility for managing the professional development and direct mentoring of individuals and groups7, 3
can self-evaluate and take responsibility for contributing to professional practice, and undertake regular professional development and/ or further learning8
can manage learning tasks independently and professionally, in complex and sometimes unfamiliar learning contexts8, 9
can contribute to and observe ethical standards9

Career Opportunities

The HSA program prepares students for entry level managerial positions in a variety of health care settings, including, but not limited to hospitals, health centers, and health insurance organizations. The program emphasizes on the integration of scientific knowledge into the practice of health service administration in a variety of health care settings. The program provides its graduates with knowledge, problem-solving and life-long learning skills, professional competencies and basic principles necessary for success in a constantly evolving industry of healthcare. Additionally, it prepares them for graduate level education in health service administration.

Program Overview

The (HSA) program is one of the first programs to become initiated in the college. The program started in 1999 being the first undergraduate health services administration program in the Gulf region. So far, 116 students have graduated from the program since its initiation. To obtain a Bachelor of Science degree in Health Service Administration, the student must complete a total of 134 credit hours. These hours span University, College and Department requirements.


The allocation of the credit hours is shown in the following table.

B Sc. In Health Services Administration (134 Credit Hours) ​ ​ ​ ​
Mandatory Credits152480119
Elective Credits90615


I. University Requirements (UR)

Every student is required to take 24 credit hours of general education courses distributed over seven domains. Fifteen (15) mandatory credit hours are selected from domains 1, 2, 3 and 4 and (9) elective credit hours selected from domains 5, 6 and 7 as indicated in the University section (General Education).


II. College Requirements (CR)

The list of the 24 mandatory College required courses and their descriptions are presented in the introductory pages of the College of Health Sciences section in this bulletin.


III. Program Requirements (PR)

This component consists of 86 credit hours of courses, 80 credit hours of which are mandatory courses and 6 credit hours are elective courses.


A. Core requirements

The HSA core courses are listed in the table below.

 Course #Course NameCr.HrsPrerequisites
Financial Accounting
0504250Introduction to Health Services Administration3 
Computer Applications for Healthcare Managers31501100
Business Communication3 
0504260Leadership and Management in Health Professions2 
0504261Health Economics30504250
0504262Management in Primary Healthcare30504250
0504263Introduction to Management Information Systems for Health Services Administration31501100
0302231Financial Management3 
0504350Healthcare Terminology and Classifications30504250
0504351Hospital Management30504250
0504352Healthcare Delivery Systems30504250
0504353Materials Management30504261
0506352Occupational Health and Safely3 
Introduction to Management Science3 
0504362Epidemiology and Population Health30504252
0504360Health Information systems30504350
0504361Human Resources Management in Health Organization30504351
0504450Planning in Health Services30504351
0504451Quality Management in Healthcare3 
0504452Seminars in Health Services Administration3
0504453Orientation to Health Service Organizations30504361
0503462Ethical and Legal Issues in Health Professional3 
0504460Practicum in Health Services Administration70504453
0504461Marketing in Health Services30504450
0504462Research Project20504450


Electives requirements

The student is allowed to choose two elective courses from the list given in the table below.

 Course #Course NameCrHrsPrerequisites
Personal Finance3 
Introduction to Economics3 
Professional, Social and Ethical Issues in Computer Science3 
0503263Health Education and Health Promotion3 
0506250Introduction to Environmental Health30500160

Study Plan

The study plan for the HSA program requires the completion of 134 credit hours distributed over eight semesters that may be normally completed in four years as follows.

Year 1, Semester 1 (17 Credits) ​ ​ ​
Course #Course TitleCr.HrsPrerequisite
0201102Arabic Languages3 
0202121English for Medical Sciences3 
0500161Introduction to the Health Sciences2 
1426105General Chemistry  for HS4 



Year 1, Semester 2 (17 Credits) ​ ​
Course #Course TitleCr.HrsPrerequisite
0104100Islamic Culture3 
Introduction to Information Technology3 
0500160Human Anatomy and Physiology4 0500150
1430111General Physics for HS4 
 University Elective Requirements E (1)3 


Year 2, Semester 1 (18 Credits) ​ ​ ​
Course #Course TitleCr. HrsPrerequisite
0301120Financial Accounting
0504250Introduction to Health Services Administration3 
0504251Computer Applications for Healthcare Managers3 1501100
 Department Elective3 
 University Elective3 


Year 2, Semester 2 (18 Credits) ​ ​ ​
Course #Course TitleCrHrsPrerequisite
Business Communication3 
0504260Leadership and Management in Health Professions
Health Economics3 0504250
0504262Management in Primary Healthcare3 0504250
0504263Introduction to Management Information Systems for Health Service Administration3 1501100
 University Elective3 


Year 3, Semester 1 (18 Credits) ​ ​ ​
Course #Course TitleCrHrsPrerequisite
Financial Management3 
0504350Healthcare Terminology and Classifications3 0504250
0504351Hospital Management3 0504250
0504352Healthcare Delivery Systems3 0504250
0504353Materials Management3 0504261
0506352Occupational Health and Safely3 


Year 3, Semester 2 (18 Credits) ​ ​ ​
Course #Course TitleCrHrsPrerequisite
Introduction to Management Science3 
0504362Epidemiology and Population Health3 0504252
0504360Health Information system3 0504350
0504361Human Resources Management in Health Organization3 0504351
 Department Elective3 
 University Elective3 


Year 4, Semester 1 (18 Credits) ​ ​ ​
Course #Course TitleCrHrsPrerequisite
0500450Introduction to Research3 0504252
0504450Planning in Health Services3 0504351
0504451Quality Management in Healthcare3 
0504452Seminars in Health Services Administrations3  0504453
Orientation to Health Service Organizations3 0504361
 University Elective3 


Year 4, Semester 2 (15 Credits) ​ ​ ​
Course #Course TitleCrHrsPrerequisite
0503462Ethical and Legal Issues in Health Professions3 
0504460Practicum in Health Services Administration7 0504453
0504461Marketing in Health3 0504450
0504462Research Project2 0500450


Course Description

Courses offered by the HSA program start with (0504ABC) where ABC represents the year, term and sequence as described in the College Section.

Core Courses

Descriptions of the core courses are given below:


0504251Computer Applications for Healthcare Managers3-0-:3
Prerequisite: 1501100- Introduction to IT (English).
This course is designed to give students a basic understanding of the fundamental systems and applications of information technology as it applies to healthcare executives and managers. The course will show managers how  to use the power of computer technology to increase their productivity. Focus will be on computer applications that managers will need to enhance their performance. 


0504261Health Economics3-0-0:3
Prerequisite: 0504250 - Introduction to Health Services Administration.The course provides students with an understanding of the major economic forces and issues involved in the health care system that are of relevance for health care administrators. This course examines the health care industry, supply and demand for health services, production of health, relationship between health and health care, health insurance, government programs, supply and demand for physicians, nurses, drugs, and technology, hospitals, and the role of insurance, government, professional groups, and for-profit and not-for-profit providers in health care markets. Topics include the supply and demand for health services, markets for health professionals, health insurance, health care costs, cost Inflation, uniqueness of health care, and health care markets. 

0504262Management in Primary Healthcare3-0-0:3
Prerequisite: 0504250 - Introduction to Health Services Administration.
The student examines the different activities performed at the primary healthcare level, team composition, and basic elements offered by all ministries of health. The course also enables students to better plan, develop, manage and evaluate program, promote health and prevent disease. 


Introduction to Management Information Systems for Health Services 

Prerequisite: 1501100- Introduction to IT.

The course provides coverage of Management Information Systems and Information Technology. It provides a foundation on how to use, understand and manage Information Technology, their architecture and to support business operations and objectives and improve managerial decision making. mis/courses/index.htm

Management Information Systems (MIS) Courses. 


0504350Healthcare Terminology and Classifications(3-0-0:3)  
Prerequisite: 0504250 - Introduction to Health Services Administration.
The course introduces students to the structure and components of medical terms: prefixes, suffixes and word roots and how to break down a medical term by simply knowing the meaning of its components. In addition the course introduces students to the structure and use of health care terminologies, classifications, and coding schemes, with special emphasis on International Classification of Diseases (ICD), Healthcare Common Procedure Coding System (HCPCS), Logical Observation Identifiers Names and Codes (LOINC), Current Procedural Terminology (CPT), NANDA's Nursing Diagnoses, Nursing Intervention Classification (NIC), Nursing Outcomes Classification (NOC), National Drug Code (NDC), Common Dental Terminology (CDT), Systematized Nomenclature of Medicine (SNOMED) and other relevant terminologies and classifications. 


0504351Hospital Management(3-0-0:3)
Prerequisite:  0504250 - Introduction to Health Services Administration.
This course introduces the student to the complex organization of hospitals and to the internal operations, processes, roles, management techniques, information needs and technology utilization in the different components of hospital system. The integration of functions and information of different departments to achieve effectiveness and efficiency is discussed.


0504352Health Care Delivery Systems(3-0-0:3)
Prerequisite: 0504250 - Introduction to Health Services Administration.
The course covers the system's approach in health; the resources that comprise the health care system and how they operate. The sociological, historical and organizational factors that influence the development of the health care system as well as the international models of health care systems. 


0504353Materials Management(3-0-0:3)
Prerequisite: 0504261 - Health Economics.
The course covers the major principles of materials management and organization in healthcare facilities. It will detail the analysis of the basic materials functions such as inventory control, purchasing, storing, and receiving supplies and equipment, with major emphasis on the efficient and economical planning, procuring, scheduling and handling of materials in healthcare facilities. ​ ​


0504360 Health Information Systems(3-0-0:3)
Prerequisite: 0504350 - Healthcare Terminology and Classifications.
This course covers information systems in various departments in healthcare organizations. It aims to provide computational skills and basic statistics required by health professionals. The course presents legal aspects of health in- formation and the usage of information technology in health information system. ​


0504361Human Resources Management in Health Organization(3-0-0:3)
Prerequisite: 0504351 - Hospital Management.
This course is emphasizing the concept of human resources in health care settings. It aims to improve the skills and knowledge of students in different aspects of human resources management in health sectors. It will introduce the students to the challenges facing human resources in health such as, cost of health care, increased demanding, shortage and surpluses and increasing dissatisfaction within the health care sectors. It focuses on the major managerial aspects such as recruitment procedures and the performance appraisal of different categories providing health care in the health facilities.


0504450Planning in Health Services(3-0-0:3)
Prerequisite: 0504351, Hospital Management.
The course portrays the application of planning theory to health concerns. It allows the student to examine concepts and techniques in planning for health care services. Decision areas covered need assessment, market
segmentation, service strategy development, communication, organizational design and evaluation. 


0504451Quality Management in Healthcare(3-0-0:3)
Prerequisite: None.
This course presents a comprehensive background in health care quality. This includes definitions, dimensions, elements and principles of quality It covers different methodologies and strategies for improving quality and performance in health care organizations. The course also presents the recent trends for quality improvement processes in health care. 
0504452Seminars in Health Services Administration(3-0-0:3)

Prerequisite: None. Co-requisite(s): Orientation to Health Services Organizations (0504453)

Students will independently research a subject related to issues in health services administration, chosen with the agreement of a faculty supervisor selected by the Departmental Chair. The course includes case studies that illustrate problems in the administration and delivery of healthcare in a wide range of differing facilities that are presented, analyzed, and discussed.


0504453Orientation to Health Services Organizations(3-0-0:3)
Prerequisite: 0504361 - Human Resource Management in Health Organizations.
The course will expose students to factors influencing the health care delivery at health care facilities. It will also orient students to different residency sites.  ​