Program Learning Outcomes (PLO)
1. Apply knowledge gained from program allied and core courses to perform the skills required for an entry level position or graduate study
2. Use critical thinking skills and appropriate strategies to gain insights, make informed decisions, and arrive at new solutions to complex care processes in diverse health care settings and situations.
3. Lead and manage innovative multidisciplinary efforts for improving the effectiveness of the health care delivery system.
4. Develop and maintain proper competencies in use of various technologies and to access and manage information systems in a variety of health care settings.
5. Develop scientifically sound knowledge of the specialty and fluency in communicating with higher administrative circles and scientific meetings or health forums.
6. Adopts the emerging roles and responsibilities of managers and supervisors in a wide variety of health care settings and situations.
7. Demonstrate an understanding of their integral role in the health care system and the organization and interaction of its various components.
8. Maintain the desire to be able to continue to learn independently after graduation and a positive attitude to their professional responsibilities.
9. Possess high standards of integrity and self-discipline, with the capacity for creativity, originality, and observing ethics principles in their work.
National Qualification Framework (NQF)
The following matrix shows the alignment of the Program Learning Outcomes with the Emirates National Qualifications
Framework strands.
| Outcomes | PLO |
| Knowledge |
| specialized factual and theoretical knowledge and an understanding of the boundaries in a field of work or discipline, encompassing a broad and coherent body of knowledge and concepts, with substantive depth in the underlying principles and theoretical concepts | 1 |
an understanding of allied knowledge and theories in related fields of work or disciplines and in the case of professional disciplines including related regulations, standards, codes, conventions | 1 |
| understanding of critical approach to the creation and compilation of a systematic and coherent body of knowledge and concepts gained from a range of sources | 2 |
| a comprehensive understanding of critical analysis, research systems and methods and evaluative problem-solving techniques | 2 |
| familiarity with sources of current and new research and knowledge with integration of concepts from outside fields | 2 |
| Skill |
| Technical, creative and analytical skills appropriate to solving specialized problems using evidentiary and procedural based processes in predictable and new contexts that include devising and sustaining arguments associated with a field of work or discipline. | 3, 4 |
| Evaluating, selecting and applying appropriate methods, procedures or techniques in processes of investigation towards identified solutions. | 3, 4 |
evaluating and implementing appropriate research tools and strategies associated with the field of work or discipline | 5 |
| Highly developed advanced communication and information technology skills to present, explain and/ or critique complex and unpredictable matters. | 4 |
| Autonomy and responsibility |
| can take responsibility for developing innovative and advanced approaches to evaluating and managing complex and unpredictable work procedures and processes, resources or learning | 6
|
| can manage technical, supervisory or design processes in unpredictable, unfamiliar and varying contexts | 6 |
| can work creatively and/or effectively as an individual, in team leadership, managing contexts, across technical or professional activities | 6 |
| can express an internalized, personal view, and accept responsibility to society at large and to socio- cultural norms and relationships | 6 |
| Role in context |
| can function with full autonomy in technical and supervisory contexts and adopt para-professional roles with little guidance | 7, 3 |
| can take responsibility for the setting and achievement of group or individual outcomes and for the management and supervision of the work of others or self in the case of a specialization in field of work or discipline | 7, 3 |
| can participate in peer relationships with qualified practitioners and lead multiple, complex groups | 3 |
| can take responsibility for managing the professional development and direct mentoring of individuals and groups | 7, 3 |
| Self-development |
| can self-evaluate and take responsibility for contributing to professional practice, and undertake regular professional development and/ or further learning | 8 |
| can manage learning tasks independently and professionally, in complex and sometimes unfamiliar learning contexts | 8, 9 |
| can contribute to and observe ethical standards | 9 |
Career Opportunities
The HSA program prepares students for entry level managerial positions in a variety of health care settings, including, but not limited to hospitals, health centers, and health insurance organizations. The program emphasizes on the integration of scientific knowledge into the practice of health service administration in a variety of health care settings. The program provides its graduates with knowledge, problem-solving and life-long learning skills, professional competencies and basic principles necessary for success in a constantly evolving industry of healthcare. Additionally, it prepares them for graduate level education in health service administration.
Program Overview
The (HSA) program is one of the first programs to become initiated in the college. The program started in 1999 being the first undergraduate health services administration program in the Gulf region. So far, 116 students have graduated from the program since its initiation. To obtain a Bachelor of Science degree in Health Service Administration, the student must complete a total of 134 credit hours. These hours span University, College and Department requirements.
The allocation of the credit hours is shown in the following table.
| B Sc. In Health Services Administration (134 Credit Hours) |
| | UR | CR | PR | Total |
| Mandatory Credits | 15 | 24 | 80 | 119 |
| Elective Credits | 9 | 0 | 6 | 15 |
| Total | 24 | 24 | 86 | 134 |
I. University Requirements (UR)
Every student is required to take 24 credit hours of general education courses distributed over seven domains. Fifteen (15) mandatory credit hours are selected from domains 1, 2, 3 and 4 and nine (9) elective credit hours selected from domains 5, 6 and 7 as indicated in the University section (General Education).
II. College Requirements (CR)
The list of the 24 mandatory College required courses and their descriptions are presented in the introductory pages of the College of Health Sciences section in this bulletin.
III. Program Requirements (PR)
This components consists of 86 credit hours of courses, 80 credit hours of which are mandatory courses and 6 credit hours are elective courses.
A. Core requirements
The HSA core courses are listed in the table below.
| Course # | Course Name | Cr.Hrs | Prerequisites |
| 0301210 | Accounting (1) | 3 | |
| 0504250 | Introduction to Health Services Administration | 3 | |
0504251
| Computer Applications for Healthcare Managers | 3 | 1411100 |
| 0302111 | Business Communication | 3 | |
| 0504260 | Leadership and Management in Health Professions | 2 | |
| 0504261 | Health Economics | 3 | 0504250 |
| 0504262 | Management in Primary Healthcare | 3 | 0504250 |
| 0504263 | Introduction to Management Information Systems for Health Services Administration | 3 | 1411100 |
| 0302231 | Financial Management | 3 | |
| 0504350 | Healthcare Terminology and Classifications | 3 | 0504250 |
| 0504351 | Hospital Management | 3 | 0504250 |
| 0504352 | Healthcare Delivery Systems | 3 | 0504250 |
| 0504353 | Materials Management | 3 | 0504261 |
| 0506352 | Occupational Health and Safely | 3 | |
| 0302315 | Introduction to Management Science | 3 | |
| 0504362 | Epidemiology and Population Health | 3 | 0504252 |
| 0504360 | Health Information systems | 3 | 0504350 |
| 0504361 | Human Resources Management in Health Organization | 3 | 0504351 |
| 0504450 | Planning in Health Services | 3 | 0504351 |
| 0504451 | Quality Management in Healthcare | 3 | |
| 0504452 | Seminars in Health Services Administration | 3 | Co: 0504453 |
| 0504453 | Orientation to Health Service Organizations | 3 | 0504361; Co: Seminars |
| 0503462 | Ethical and Legal Issues in Health Professional | 3 | |
| 0504460 | Practicum in Health Services Administration | 7 | 0504453 |
| 0504461 | Marketing in Health Services | 3 | 0504450 |
| 0504462 | Research Project | 2 | 0500450 |
Electives requirements
The student is allowed to choose two elective courses from the list given in the table below.
| Course # | Course Name | CrHrs | Prerequisites |
| 0301130 | Personal Finance | 3 | |
| 0301150 | Introduction to Economics | 3 | |
| 0211321 | Professional, Social and Ethical Issues in Computer Science | 3 | |
| 0503263 | Health Education and Health Promotion | 3 | |
| 0506250 | Introduction to Environmental Health | 3 | 0500160
|
Study Plan
The study plan for the HSA program requires the completion of 134 credit hours distributed over eight semesters that may be normally completed in four years as follows.
| Year 1, Semester 1 (17 Credits) |
| Course # | Course Title | Cr.Hrs | Prerequisite |
| 0201102 | Arabic Languages | 3 | |
| 0202121 | English for Medical Sciences | 3 | |
| 0500161 | Introduction to the Health Sciences | 2 | |
| 0500150 | Biology | 4 | |
| 1426105 | General Chemistry for HS | 4 | |
Year 1, Semester 2 (17 Credits) |
| Course # | Course Title | Cr.Hrs | Prerequisite |
| 0104100 | Islamic Culture | 3 | |
| 1411100 | Introduction to Information Technology | 3 | |
| 0500160 | Human Anatomy and Physiology | 4 | |
| 1430111 | General Physics for HS | 4 | |
| | University Elective Requirements E (1) | 3 | |
| Year 2, Semester 1 (18 Credits) |
| Course # | Course Title | Cr. Hrs | Prerequisite |
| 0504252 | Biostatistics | 3 | |
| 0301210 | Accounting (1) | 3 | |
| 0504250 | Introduction to Health Services Administration | 3 | |
| 0504251 | Computer Applications for Healthcare Managers | 3 | |
| | Department Elective | 3 | |
| | University Elective | 3 | |
| Year 2, Semester 2 (18 Credits) |
| Course # | Course Title | CrHrs | Prerequisite |
| 0302111 | Business Communication | 3 | |
| 0504260 | Leadership and Management in Health Professions | 2
| |
| 0504261 | Health Economics | 3 | |
| 0504262 | Management in Primary Healthcare | 3 | |
| 0504263 | Introduction to Management Information Systems for Health Ser- vice Administration | 3 | |
| | University Elective | 3 | |
| Year 3, Semester 1 (18 Credits) |
| Course # | Course Title | CrHrs | Prerequisite |
| 0302231 | Financial Management | 3 | |
| 0504350 | Healthcare Terminology and Classifications | 3 | |
| 0504351 | Hospital Management | 3 | |
| 0504352 | Healthcare Delivery Systems | 3 | |
| 0504353 | Materials Management | 3 | |
| 0506352 | Occupational Health and Safely | 3 | |
| Year 3, Semester 2 (18 Credits) |
| Course # | Course Title | CrHrs | Prerequisite |
| 0302315 | Introduction to Management Science | 3 | |
| 0504362 | Epidemiology and Population Health | 3 | |
| 0504360 | Health Information system | 3 | |
| 0504361 | Human Resources Management in Health Organization | 3 | |
| | Department Elective | 3 | |
| | University Elective | 3 | |
| Year 4, Semester 1 (18 Credits) |
| Course # | Course Title | CrHrs | Prerequisite |
| 0500450 | Introduction to Research | 3 | |
| 0504450 | Planning in Health Services | 3 | |
| 0504451 | Quality Management in Healthcare | 3 | |
| 0504452 | Seminars in Health Services Administrations | 3 | |
0504453
| Orientation to Health Service Organizations | 3 | |
| | University Elective | 3 | |
| Year 4, Semester 2 (15 Credits) |
| Course # | Course Title | CrHrs | Prerequisite |
| 0503462 | Ethical and Legal Issues in Health Professions | 3 | |
| 0504460 | Practicum in Health Services Administration | 7 | |
| 0504461 | Marketing in Health | 3 | |
| 0504462 | Research Project | 2 | |
Course Description
Courses offered by the HSA program start with (0504ABC) where ABC represents the year, term and sequence as described in the College Section.
Core Courses
Descriptions of the core courses are given below:
| 0504251 | Computer Applications for Healthcare Managers | 3-0-:3 |
Prerequisite: 1411100 - Introduction to IT (English). This course is designed to give students a basic understanding of the fundamental systems and applications of information technology as it applies to healthcare executives and managers. The course will show managers how to use the power of computer technology to increase their productivity. Focus will be on computer applications that managers will need to enhance their performance. Prerequisite: 1411100 - Introduction to IT (English). |
| 0504261 | Health Economics | 3-0-0:3 |
| Prerequisite: 0504250 - Introduction to Health Services Administration.The course provides students with an understanding of the major economic forces and issues involved in the health care system that are of relevance for health care administrators. This course examines the health care industry, sup- ply and demand for health services, production of health, relationship between health and health care, health insurance, government programs, supply and demand for physicians, nurses, drugs, and technology, hospitals, and the role of insurance, government, professional groups, and for-profit and not-for-profit providers in health care markets. Topics include the supply and demand for health services, markets for health professionals, health insurance, health care costs, cost Inflation, uniqueness of health care, and health care markets. Prerequisite: 0504250 - Introduction to Health Services Administration. |
| 0504262 | Management in Primary Healthcare | 3-0-0:3 |
Prerequisite: 0504250 - Introduction to Health Services Administration. The student examines the different activities performed at the primary healthcare level, team composition, and basic elements offered by all ministries of health. The course also enables students to better plan, develop, manage and evaluate program, promote health and prevent disease. Prerequisite: 0504250 - Introduction to Health Services Administration. |
| 0504263 | Introduction to Management Information Systems for Health Services Administration | (3-0-0:3) |
Prerequisite: 1411100 - Introduction to IT.
The course provides coverage of Management Information Systems and Information Technology. It provides a foundation on how to use, understand and manage Information Technology, their architecture and to support business operations and objectives and improve managerial decision making. http://www.sharjah.ac.ae/academic/business/ mis/courses/index.htm Management Information Systems (MIS) Courses. Prerequisite: 1411100 - Introduction to IT. |
| 0504350 | Healthcare Terminology and Classifications | (3-0-0:3)
|
Prerequisite: 0504250 - Introduction to Health Services Administration. The course introduces students to the structure and components of medical terms: prefixes, suffixes and word roots and how to break down a medical term by simply knowing the meaning of its components. In addition the course introduces students to the structure and use of health care terminologies, classifications, and coding schemes, with special emphasis on International Classification of Diseases (ICD), Healthcare Common Procedure Coding System (HCPCS), Logical Observation Identifiers Names and Codes (LOINC), Current Procedural Terminology (CPT), NANDA's Nursing Diagnoses, Nursing Intervention Classification (NIC), Nursing Outcomes Classification (NOC), National Drug Code (NDC), Common Dental Terminology (CDT), Systematized Nomenclature of Medicine (SNOMED) and other relevant terminologies and classifications. Prerequisite: 0504250 - Introduction to Health Services Administration. |
| 0504351 | Hospital Management | (3-0-0:3) |
Prerequisite: 0504250 - Introduction to Health Services Administration. This course introduces the student to the complex organization of hospitals and to the internal operations, processes, roles, management techniques, information needs and technology utilization in the different components of hospital system. The integration of functions and information of different departments to achieve effectiveness and efficiency is discussed. Prerequisite: 0504250 - Introduction to Health Services Administration. |
| 0504352 | Health Care Delivery Systems | (3-0-0:3) |
Prerequisite: 0504250 - Introduction to Health Services Administration. The course covers the system's approach in health; the resources that comprise the health care system and how they operate. The sociological, historical and organizational factors that influence the development of the health care system as well as the international models of health care systems. Prerequisite: 0504250 - Introduction to Health Services Administration. |
| 0504353 | Materials Management | (3-0-0:3) |
Prerequisite: 0504261 - Health Economics.
The course covers the major principles of materials management and organization in healthcare facilities. It will detail the analysis of the basic materials functions such as inventory control, purchasing, storing, and receiving supplies and equipment, with major emphasis on the efficient and economical planning, procuring, scheduling and handling of materials in healthcare facilities. Prerequisite: 0504261 - Health Economics. |
| 0504360 | | Health Information Systems | (3-0-0:3) |
Prerequisite:
0504350 - Healthcare Terminology and Classifications. This course covers information systems in various departments in healthcare organizations. It aims to provide computational skills and basic statistics required by health professionals. The course presents legal aspects of health in- formation and the usage of information technology in health information system. Prerequisite: 0504350 - Healthcare Terminology and Classifications. |
| 0504361 | Human Resources Management in Health Organization | (3-0-0:3) |
Prerequisite:
0504351 - Hospital Management. This course is emphasizing the concept of human resources in health care settings. It aims to improve the skills and knowledge of students in different aspects of human resources management in health sectors. It will introduce the students to the challenges facing human resources in health such as, cost of health care, increased demanding, shortage and surpluses and increasing dissatisfaction within the health care sectors. It focuses on the major managerial aspects such as recruitment procedures and the performance appraisal of different categories providing health care in the health facilities. Prerequisite: 0504351 - Hospital Management. |
| 0504450 | Planning in Health Services | (3-0-0:3) |
Prerequisite: 0504351, Hospital Management.
The course portrays the application of planning theory to health concerns. It allows the student to examine concepts and techniques in planning for health care services. Decision areas covered need assessment, market segmentation, service strategy development, communication, organizational design and evaluation. Prerequisite: 0504351- Hospital Management. |
| 0504451 | Quality Management in Healthcare | (3-0-0:3) |
Prerequisite: None. This course presents a comprehensive background in health care quality. This includes definitions, dimensions, elements and principles of quality It covers different methodologies and strategies for improving quality and performance in health care organizations. The course also presents the recent trends for quality improvement processes in health care. Prerequisite: None. |
| 0504452 | Seminars in Health Services Administration | (3-0-0:3) |
Prerequisite: None. Co-requisite(s): Orientation to Health Services Organizations (0504453) Students will independently research a subject related to issues in health services administration, chosen with the agreement of a faculty supervisor selected by the Departmental Chair. The course includes case studies that illustrate problems in the administration and delivery of healthcare in a wide range of differing facilities are presented, analyzed, and discussed. Prerequisite: None. |
| 0504453 | Orientation to Health Services Organizations | (3-0-0:3) |
Prerequisite: 0504361 - Human Resource Management in Health Organizations. The course will expose students to factors influencing the health care delivery at health care facilities. It will also orient students to different residency sites. Prerequisite: 0504361 - Human Resource Management in Health Organizations. |
| 0504460 | Practicum in Health Services Administration | (0-0-21:7) |
| The course examines concepts and techniques useful in planning for the marketing of health care services. It covers areas of market analysis, market segmentation, and service strategy development, pricing strategy, communications, organizational design and evaluation. Consideration is given to not-for-profit, public and for-profit health organizations. Prerequisite: 0504450 - Planning in Health Services. |
| 0504461 | Marketing in Health Services | (3-0-0:3) |
Prerequisite: 0504450 - Planning in Health Services The course examines concepts and techniques useful in planning for the marketing of health care services. It covers areas of market analysis, market segmentation, and service strategy development, pricing strategy, communications, organizational design and evaluation. Consideration is given to not-for-profit, public and for-profit health organizations. Prerequisite:. 0504450 - Planning in Health Services. |
| 0504462 | Research Project | (2-0-0:2) |
Prerequisite:
0500450 - Introduction to Research The student of health services administration completes a graduation project in partial fulfillment of program requirements. Individualized projects designed and completed by the student under faculty supervision at approved clinical sites where student applies theory taught throughout the program. Topics are chosen by the student, but require approval by the faculty supervising the student. Passing the research project is a necessary requirement for obtaining the bachelor degree. Prerequisite: 0500450 - Introduction to Research. |
