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Prof. Mohammad Al-Hawari VICE DEAN Academic RankProfessor


  • Doctor of Philosophy (Services Marketing, 2006) Faculty of Business and Law, Central Queensland University, Rockhampton, QLD, Australia

Research Interests:

  • Services marketing issues, Customer Relationship Marketing, Services Quality, Customer’s satisfaction, Customers Loyalty, Customers Trust, Customers Personality traits and Consumer Behavior


Doctor of Philosophy (Services Marketing, 2005) Faculty of Business and Law, Central Queensland University, Rockhampton, QLD, Australia, Got the College of Business PhD scholarship Master of Commerce (2002) University of Western Sydney, Sydney, NSW, Australia Bachelor of Accounting (2000) Yarmouk University, Irbid, JORDAN GPA was among the highest four students in the department (81%) High School Certificate (Scientific Stream) (1996) Prince Hussain Secondary Boys School, Irbid, JORDAN GPA 89%
Vice Dean of the College of Business Administration (from September 2021 until now ) Faculty of Business Administration, University of Sharjah, Sharjah, UAE Head of the Department of Management (From August 2017 to September 2021) Faculty of Business Administration, University of Sharjah, Sharjah, UAE Full time Full Professor (From April 2022 until now) Department of Management, Faculty of Business Administration, University of Sharjah, Sharjah, UAE Full time Associate Professor (From February 2016 until April 2022) Department of Management, Faculty of Business Administration, University of Sharjah, Sharjah, UAE Full time Assistant Professor (From August 2007 to January, 2016) Faculty of Business Administration, University of Sharjah, Sharjah, UAE
EXAMPLES OF ACADAMIC REVIEWING ACTIVITIES 1. Reviewed the article “Online marketing of financial products and services in India: the determinants and Road ahead” , Journal of research in interactive marketing 2. Reviewed the article “Bank Competitiveness and customer value: An evidence from Indian banking industry”, Management Research Review journal 3. Reviewed an article “Quality Elements for the educational systems in India review “ , Asia journal on quality 4. Reviewed the article “Relationship marketing in Vietnam: an empirical study”, Asia Pacific Journal of Marketing and Logistics 5. Reviewed selected cases to Kotler and Armostrong of Principles of Marketing textbook, the new Arabic world edition 6. Wrote two cases to the text book of IMC Clow and Baack 7. Reviewed the article “A study of service quality of blood banks” , Journal of Quality and reliability 8. Reviewed the article “Generic Technology-Based Service Quality Dimensions in Banking: Impact on customer satisfaction and loyalty”, International Journal of Bank marketing 9. Reviewed selected cases in Lovelock & Wirtz: Services Marketing, 7th Edition 10. Reviewed a Whole book entitled “Financial services marketing 2e by Jillian Farquhar and Arthur Meidan (Palgrave publication UK)
1. Wrote article to ARAB investor magazine (مدى وعي المستهلك في الامارات من العروض الترويجية) 2. Wrote article to Economy Development division in Sharjah (هل جودة الخدمات الالكترونية البنكية تؤثر على مدى ثقة, رضا و ولاء العميل المصرفي في دولة الامارات العربية المتحدة) 3. Served as a referee in a television show “TOMOOH SHABAB for four times, broadcasted by Sharjah Satellite television channel 4. Invited as a guest speaker by Sharjah FM radio Channel , Live Interview, “ How families should manage their consumption behaviour” 5. Served as a member in many different academic and social committees at the college and university levels such as E-MBA Accreditation committee, SACS Accreditation committee, AACSB Accreditation committee, Entrepreneurial Centre Committee, Faculty Affairs Committee, Scientific and Research Committee College Council College Business Student Association (Advisor) Recruitment Committee Graduate Program Studies Committee University Forum Magazine
• Bani-Melhem, S., Al-Hawari, M., & Faridahwati, MS (2021), “Green innovation performance: a multi-level analysis in the hotel sector”. Journal of sustainable tourism, accepted for publication, ranked A* according to ABDC (IF 7.968, Hi 103, Q1 Scopus, 9 out of 124, Top 7% ), • Quratulain, S., & Al-Hawari, M. A (2021). “Interactive effects of supervisor support, diversity climate, and employee cynicism on work adjustment and performance. International Journal of Hospitality Management, Vol. 93, 102803. ranked A* according to ABDC (IF 9.237, Hi 122, Q1 Scopus, 4 out of 124, Top 3%), • Ndubisi, N., Dayan, M., Yeniaras, V., & Al-Hawari, M.A (2020) “The effects of complementarity of knowledge and capabilities on joint innovation Capabilities and service innovation: The role of competitive intensity and demand Uncertainty” Industrial Marketing Management Journal, Vol.89, pp.196-208, ranked A* according to ABDC (IF 6.960, Hi 136, Q1 Scopus, 21 out of 194, Top 11%) • Shaker Bani-Melhema, Faridahwati Mohd Shamsudina, Rawan Abukhaitb, & Mohd Ahmad Al-Hawari (2023), “Competitive psychological climate as a double-edged sword: A moderated mediation model of organization-based self-esteem, jealousy, and organizational citizenship behaviors”, Journal of Hospitality and Tourism Management,, (IF 7.692, Hi 45, Q1 Scopus) • Abukhait, R., Shamsudin, F.M., Bani-Melhem, S. & Al-Hawari, MA (2022). “Obsessive–compulsive personality and creative performance: the moderating effect of manager coaching behaviour”. Review managerial science (IF 7.127, Hi 25, Q1 Scopus) • Al-Hawari, M., Qurat-ul-ain., S., & Bani-Melhem, S., (2021), “How and When Frontline Employees’ Environmental Values Influence Their Green Creativity? Examining the Role of Perceived Work Meaningfulness and Green HRM Practices”, Journal of Cleaner Production, Vol. 310, (Ranked A, ABDC, ( IF 9.297, Hi 200 Q1 Scopus, , 35 out of 513, Top 7%) • Al-Hawari, MA; Bani-Melhem, Sh, & Faridahwati, MS (2021), “"Does employee willingness to take risks affect customer loyalty? A moderated mediation examination of innovative behaviors and decentralization”, International Journal of Contemporary Hospitality Management, Vol.35, No.2, pp. 1746-1767. Ranked A, ABDC, ( IF 6.541, Hi 86 Q1 Scopus, 6 out of 124, Top 5%). • Bani-Melhem, S., Qurat-ul-ain., & S Al-Hawari, M, (2021). Does Employee Resilience Exacerbate the Effects of Abusive Supervision? A Study of Frontline Employees’ Self-Esteem, Turnover Intention, and Innovative Behaviours. Journal of Hospitality Marketing & Management, Vol.30, No.5, 611-629 , Ranked A, ABDC, ( IF 7.022, Hi 53, Q1 Scopus, 26 out of 194, Top 13%). . • Al-Hawari, MA, Bani-Melhem, S., & Quratulain, S ( 2020). ‘Abusive Supervision and Frontline Employees’ Attitudinal Outcomes: The Multilevel Effects of Customer Orientation’. International Journal of Contemporary Hospitality Management, Vol. 32 No. 3, pp. 1109-1129. Ranked A , ABDC, (IF 6.541, Hi 86 Q1 Scopus, 6 out of 124, Top 5%).). • Bani-Melhem, S., Qurat-ul-ain., & S Al-Hawari, M, (2020). “Customer Incivility and Frontline Employees’ Revenge Intentions: Interaction Effects of Employee Empowerment and Turnover Intentions” Journal of Hospitality Marketing & Management, 29(4), pp.450-470. Ranked A, ABDC,( IF 7.022, Hi 53, Q1 Scopus, 26 out of 194, Top 13%). • Al-Hawari, M, Bani-Melhem, S., & Qurat-ul-ain , S (2020). “Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience” Journal of Business and Psychology, 35(2), 223-240 Ranked A, ABDC, (IF 6.760, Hi 75, Q1 Scopus, 22 out of 422, Top 5%). • Aboelmaged, M., Bani-Melhem, S., Al-Hawari., M., & Ali, I (2023), “Product innovation research over the past 60 years: a bibliometric analysis of intellectual structure and emergent trends” Benchmarking: An International Journal,, (Hi 74, Q1 Scopus) • Bani-Melhem, S., Rawan A., Faridahwati, MS., & Al-Hawari, MA; (2021), “HOW AND WHEN DOES JOB CHALLENGE PROMOTE THE INNOVATIVE BEHAVIOUR OF PUBLIC SECTOR EMPLOYEES?” International Journal of Innovation Management, Vol.25, No.6. Ranked B ABDC, (Hi 44, Q2 Scopus, 123 out of 428, Top 29%). • Haj, N., & Al-Hawari, M (2021), “Predictors of recycling behavior: The role of self-conscious emotions” Journal of Social Marketing, Vol. 11, No.3, pp. 204-223, Ranked B ABDC (IF 2.020, Hi 24, Q2 Scopus, 81 out of 194, Top 42%). • Bani-Melhem, S., Al-Hawari, & M, Qurat-ul-ain., S (2020). Leader-Member Exchange and Frontline Employees’ Innovative Behaviors: The Roles of Employee Happiness and Service Climate. International Journal of productivity and performance management, 1741-0401. Ranked B ABDC, (Hi 61, Q2 Scopus, 134 out of 359, Top 37%). • Al-Hawari, M (2022) “Online Customer Relationships: Switching Cost Drivers for Different Relationship Lengths” The Service industries Journal, DOI: 10.1080/02642069.2018.1513495. Ranked B ABDC, (IF 6.539, Hi 66, Q1 Scopus, 72 out of 513, Top 14%).. V.42, No. 2, pp. • Al-hawari , M (2011) “Do Online Services Contribute to Establishing Brand Equity within the Retail Banking Context? Journal of relationship marketing, ( Ranked B ABDC, Q3 Scopus, Hi 25) Vol 10, No.3, pp. 145-166,
- (2009- 2011) University of Sharjah research seed grant, 15500 AED, UAE - (2012-current) University of Sharjah, Competitive research grant, 25000 AED, UAE - (2003-2006) awarded the PhD Scholarship of Business and Law Faculty, Central Queensland University, Australia - (2010) Awarded the Best Paper Prize for an article “The Role of Bank Automated Services in Gaining Customers’ Trust: a Practical Study in UAE” presented in Malaysia-Indonesia International Conference on Economics, Management and Accounting, Malaysia​
• Member in different committees at the college level at university of Sharjah • College council • Executive Council • Vice Dean
I am of the conviction that teaching transcends mere knowledge dissemination; it represents a dynamic process through which educators create a platform for students to actively immerse themselves in the subject matter, fostering the development of a critical comprehension of essential curriculum goals. With over two decades of experience instructing various marketing courses to both undergraduate and postgraduate students, I firmly believe that teaching revolves around fostering interaction and nurturing the skills demanded by today's competitive job market, including critical thinking, resilience, and problem-solving. Teaching with genuine passion serves as a cornerstone in earning students' trust and strengthening their connection with the course. In conclusion, I firmly believe that professors should continuously strive to update themselves with the latest knowledge and master new skills that cater to students' entrepreneurial thinking and equip them with the right competencies for today's dynamic and demanding markets.
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