University of Sharjah has migrated in-house SharePoint-OnPrem from 2013 to SharePoint 2019 with features and updates to existing features in SharePoint Server 2019 with the capability of cloud integration.

Faculty housing application is a workflow based application where faculty can submit their request to housing committee for changing and requesting new house. In addition, this application has housing clearance process as well, which has several stockholder to approve the clearance, initiate by HR department.

As part of the Human Resources Department’s plan to implement a new Performance Management System in the coming years, the IT department developed a performance review or evaluation that evaluates an employee’s skills, achievements, and growth. The appraisal incudes the period from 1st September and ends on 31st August of each academic year.

ServiceDesk Plus now brings you enterprise service management (ESM), which extends the best practices of IT service management (ITSM) to other business functions, such as Human Resources, Admin, Finance, and Facilities
With ESM, you can now:

• Create a service desk instance for each business function within your organization
• Implement specific, customized service management workflows for each instance
• Use pre-built templates and catalog, custom made for each business function
• Create a centralized ESM portal and provide employees role-based access to specific or all service desk instances

Improved Student and Faculty Experience

• Student Advising Profile - saves times for students and advisors, enables personalized advice for better academic decisions
• Attendance tracking empowers faculty, saving time for registrars and financial aid
• Faculty Grade Entry streamlines grade processing including the ability to enter grades via spreadsheet
• Registration
  -More intuitive, saving time for registrar and the IT office
  -Seamless integration with Ellucian DegreeWorks
  -Enables advisors to better plan their student's success
  -Better visibility into course demand for registrars

MFA is an authentication method that requires more than one verification method to sign into the Office 365 portal. The University of Sharjah has enabled Azure MFA on your Office 365 account for this purpose. Azure MFA is Microsoft's two‐step verification solution. When you log into your Office Portal (Office 365 account) from outside the County network you will be required to enter your username and password as well as a verification code.

Cisco Meraki Wi-Fi 6 is a certified wireless technology, which is covering the whole University of Sharjah Main Campus and Branches as well. Wi-Fi 6 providing the faster speed and excellent coverage to the University Students, Staff, Faculty and Guests. Provision of indoor and outdoor Wi-Fi 6 is contributing seamless internet experience to the University users with end-to-end visibility.

Within the strategic plans of the Information Technology Center and our endeavor to improve our technical services, we are pleased to present to you the new “UoS vLabs”, which makes it easier for students to access licensed academic programs from anywhere and at any time.

• Easy access to virtual laboratories from any place or device
• Laboratories are available seven days a week, 24/7
• Ease of use of licensed academic programs for all students

Along with the rising demand for collaboration comes the need for designing and equipping learning spaces with meaningful AV solutions, we have upgrade the university classrooms and Labs with Hybrid solution that features interactive displays, VC, Projector, Audio system and Control system, combines the best practices of traditional face-to-face class and online learning.

Virtual Courts is a concept, aimed at reducing the presence of litigant or lawyer in the court and for adjudication of cases on a virtual platform. The concept has been evolved in order to efficiently utilize court resources and to provide litigants with an effective avenue to settle petty disputes, here at university of Sharjah we have implemented two virtual Court Labs to enhance the student Experience and follow the world latest method of hearing

The University of Sharjah is a comprehensive academic institution with a distinctive learning style and a global vision. It is pioneer in academia, scientific research and the arts in the UAE and the GCC region. All programs are accredited by the UAE Ministry of Higher Education and Scientific Research. Some programs such as Engineering, Communication, Science and Business have attained international accreditation.

It is clear that even without the recent increased dependency on digital infrastructure brought about by COVID-19, the demand for services from data centers will continue to increase. The vision of university of Sharjah is to have well-organized, high speed network cables with top-quality solution that scales up to support our future growth and give us the best value of performance. In addition, one of the main goals of Data Center renovation project is to avoid Cable Congestions. To enable Tracing and Port Mapping, a structured cabling infrastructure is essential. This will help to easily trace where each component of the cabling system and solve any issues that the data center might experience.

Monitoring and the visibility of Real Time Reports for our Datacenter Operations is one of our major objectives. The ability to track, analyze, and generate real-time reports will enable to make well informed decisions, a richer and deeper insights into the data center operations and performance metrics.

Project vision includes:

• Process for organizing cables.
• Improving the efficiency of processes.
• Creating procedures.
• Documentation for ongoing improvement.
• Diagram for the existing equipment and all types of connections for each RACK.
• Maintenance manual explaining the addition and modification of DC equipment / racks.
• Cabling based on ISO management standards in order to manage our data center to the highest professional level.

Ultimately, the data centers renovation is a continuous process to minimizes the risk of downtime and also enhances the overall efficiency of the data center.

As a long-standing educational institution, we create data storage and sharing every day and every year. Increasing the amount of data makes it imperative for us to properly mark and protect this data, which is critical to our business.
UOS ITC is pleased to assist users with the introduction of Data Loss Prevention (DLP) technology to help them know, protect, and prevent data loss, and most importantly not affect their movement and productivity.
DLP is using data labeling or classification to Public, Internal & conditional. End user can label their data on outlook or office app. These labeling will enable users to apply the required protection such as encryption or privileges that will not allow unauthorized users from accessing their data. or even share it with others by emails or even printing. This feature is coming soon, and it will support you to protect your confidential information.

The Identity and Access Management (IAM) program objectives are developing and maintaining governance over the university’s critical services and systems by engaging with stakeholders and business owners, defining, communicating and enforcing access policies, and controlling risks by managing identity life cycles of entities such as people, services, and robots.
IAM has many streams including but not limited to the following:

• HR
• Alumni Account Management
• Banner Access Management
• Active Directory Management
• Dental Management System (AxiUm)

Web application firewall exclusively check and protect any breech on UOS critical public facing web services. Dedicated Web application services firewall has capability to detect user behavior and transaction patterns. More sophisticated rules are being planned soon.

University IT established 34 policies and procedures. These are based on ISO 27001 and ITIL based standrads. This ensure sufficient governance for IT services. For Example Change management is now formalized with specific approval process. Access management, Email security, Web development etc are now with proper policies. IT is working to establish detailed procedures. Regular Sessions maked IT admin familiarizes

IT is regularly testing and ensuring that all services are available with sufficient data backup. RTO (recovery time objective) and Recovery point objective for critical services are being aligned to ensure service expectations.