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Ivanti partners with University of Sharjah to transform IT services

UoS 10 JUN 202010 AM
Based on ITIL FRAMEWORK BEST PRACTICES: The University of Sharjah Discusses Service Desk Transformation Strategy Within the University of Sharjah’s keenness on developing all its technical and electronic services, Dr. Hussein El Mahdi, Dean of Academic Support Services, conducted an interview with CNME Magazine along with Omar Harara, Service Desk Manager, and Anissa Bettayeb, Head of Academic Computing Services Section. They discussed how the service management system contributed to the success of distance learning during COVID-19 by providing a unified communication channel for all faculty, staff and students’ requests, while monitoring the technical services performance. . . 





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